Terms of Service

Koda Chatbot is operated by Green Spring LLC (“we”). By signing up you accept these terms and our Privacy Policy.

1. The service

On the channels you connect, we answer your customers with AI based on the information and catalog you provide, take orders and bookings, and hand conversations to your staff. AI answers can be wrong, so your team should review important decisions.

2. Your responsibilities

• Keep your business information, prices and stock accurate and up to date.
• Connect only Facebook Pages, Instagram accounts and other channels you are authorised to manage.
• Follow the policies of Meta (Facebook, Instagram, WhatsApp), Telegram and Viber, and the laws of Mongolia.
• Be open with your customers that an AI assistant is answering, and use personal information lawfully.
• Do not use the service to offer illegal or counterfeit goods or services, or to send spam.

3. Payment

Plans are paid monthly in advance through QPay. If a payment is late, the service pauses after a 3-day grace period. When a plan’s chat allowance runs out, the bot stops answering and hands conversations to your team. Payments are not refunded, but you can cancel a plan at the end of its period.

4. Limitation of liability

We are not responsible for disruptions caused by third-party platforms (Meta, Telegram, Viber, QPay, AI providers), but we work to restore service as quickly as possible. Our liability is limited to the fees you paid in the last month.

5. Cancellation and deletion

You can disconnect your channels and ask us to delete your account at any time (see Data Deletion). We may suspend accounts that seriously breach these terms.

6. Changes

We will email you 14 days before these terms change.

7. Governing law

These terms are governed by the laws of Mongolia.

8. Contact

Green Spring LLC · [email protected] · +976 9918 2561