Refund and Returns Policy

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At Mega Annum, we are dedicated to ensuring customer satisfaction. If you are not completely satisfied with your purchase, our refund and returns policy is here to assist you.

  1. Eligibility for Returns
    Items must be returned within 14 days of purchase.
    Products must be unused, in their original packaging, and in the same condition as when received.
    A valid proof of purchase (e.g., receipt or order confirmation) is required for all returns.
  2. Non-Returnable Items
    The following items are not eligible for returns or refunds:

Customized or personalized products.
Items marked as “final sale” or “non-returnable” at the time of purchase.
Products that have been used, damaged, or altered after delivery.

  1. Process for Returns
    To initiate a return, contact our customer service team at info@mega-annum.com or call us at 0788549133.
    Once your return request is approved, you will receive instructions on how to send the item(s) back to us.
    Customers are responsible for shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items).
  2. Refunds
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    Approved refunds will be processed within 5-7 business days and issued to your original method of payment.
    Refunds for shipping fees are not available unless the return is due to an error on our part.
  3. Exchanges
    Exchanges are allowed for defective or damaged items only. If you need to exchange a product, please contact us as soon as possible.
  4. Cancellation Policy
    Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed.
  5. Contact Information
    For any questions or concerns about returns, refunds, or exchanges, please contact us at: Email: info@mega-annum.com Phone: 0788549133